FAQs | Dark Arts

Common Questions

Dark Arts Carbon is light, lively and generates speed quickly, with lots of pop and spring.

The Dark Arts surfboards are hand crafted, vacuum bagged, 3K carbon fiber cloth, over 2lb EPS stringer-less foam blank, for optimum, flex, weight and durability. The traditional hot coat method is applied to the surfboards, then sanded and coated with a matte finish. Lastly, a 4oz regular cloth is used under carbon on the deck to minimize heavy denting. The surfboards can foot dent, but will outlast traditional construction.

As with any black surfboard, take special care regarding sun and heat. Always keep board in a day bag and out of direct sunlight.

Dings can be fixed with epoxy resin and traditional fiberglass.

Shop Now. Enjoy Now. Pay Later.
Shopping at Dark Arts has never been easier and more budget friendly. Afterpay is payment option that allows you to shop now and pay later in 4 interest-free installments, due every 2 weeks. You’ll pay your first installment at the time of purchase. Always zero interest. Never any additional fees when you pay on time.
How to shop online with Dark Arts using Afterpay
Select Afterpay at checkout as your payment method If you already have an Afterpay account, log in and complete your checkout in seconds. If you are new to Afterpay, you can sign up while you checkout with Dark Arts by following the prompts. All you need is your debit or credit card. Must be 18 or older and meet additional eligibility criteria to qualify. No long forms and you’ll know you’ve been approved within seconds. Orders ship as they would with any other form of payment, as quickly as you choose. Enjoy your purchase straight away and pay over 4 interest-free installments. Are there any fees?
We trust you to make your payments and Afterpay will support you by sending regular reminder notifications. If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date (https://www.afterpay.com/en-US/login). You will only be charged a ‘late fee’ if you miss payments. To learn more please see Afterpay’s terms and conditions. Afterpay Contact Information: Customer Support: 855-289-6014 Hours: Monday – Saturday 7AM – 7PM Pacific Time

Shipping, returns, and warranty policy

We ship all over the world.  If you don't find a rate for your area, please reach out and we can determine shipping costs. 

Domestic Shipping

Dark Arts understands that getting your item quickly is important so we make every effort to process your order as fast as we can. Most orders placed Monday-Friday are processed that day and are prepared to ship out on the following business day. Delivery can be delayed by product availability, further order verification, address issues, and variable delivery conditions. Our warehouse is closed during the weekend and on all major holidays; orders will not ship on those dates.

For custom orders please allow 3-4 weeks for production prior to shipping

All orders are shipped from our warehouse in San Diego, CA.

*Allow 3-4 weeks for processing and shipping on all custom orders
*Additional shipping costs may apply with oversized orders

Domestic Standard Shipping:
This shipping method takes 4-6 business days via FedEx Ground

Domestic Standard Shipping (Hawaii):

This shipping method takes 7-10 business days via Ocean Freight. Local trucking to final destination or pickup is available once the item has landed at port.

International Standard Shipping:
This shipping method takes 3-5 business days via DHL Express 

Return Policy – Paid Return Label

Dark Arts accepts returns or exchanges within the first 30 days of the online purchase date. If you're not completely satisfied with your order in that time frame, you can email orders@darkartssurf.com to request a paid return label for domestic orders. You must also fill out the return/exchange form below and ship it back with the surfboard.

Your order must be returned in its original packaging and with all its complementary accessories. Your product must also be returned in the same condition it was received and we do reserve the right to deny a return or proportionately reduce the level of the refund based on the condition or scenario its attempting to be returned in. Shipping fees are non-refundable.

For international orders please email orders@darkartssurf.com for return/exchange instructions.

For custom orders we do not allow returns.

Warranty Policy
Dark Arts offers a one year warranty from the time of purchase. The warranty is limited to manufacturer’s defects or issues that are a result from a flaw in the product. If you feel your product meets these requirements, please email orders@darkartssurf.com with an explanation of the issue, photos of your product, and your order information.

Dents and similar physical damages that are caused through wear and tear are not covered by the warranty. We do intend to sell repair kits at a future date. Feel free to contact us at orders@darkartssurf.com for advice on handling repairs if needed.

CONTACT:


Dark Arts
2645 Financial Ct.,
Suite K
San Diego, CA 92117

Phone: 858-230-6962
Email: orders@darkartssurf.com

General Info: info@darkartssurf.com